With the JLG Visual Remote Assistant, technical support experts can launch a live visual session with a technician using a smartphone or mobile device. After receiving a secure link via text or email, technicians simply tap to connect, without needing downloads or additional apps. Once connected, JLG support specialists can see exactly what the technician sees and guide troubleshooting in real time.
because the machine would operate normally in ground mode, but the platform controls were not functioning, creating uncertainty about the root cause.
While situations such as this are common in field service, they often require several and often time-consuming troubleshooting steps. Without direct visual access to the machine, technicians and support teams must rely on verbal descriptions, or written instructions sent via email or SMS message showing illustrations and possible locations of components and connections, all of which can lead to delays.
In this case, the technician faced additional challenges, including difficulty identifying wiring harness connections and internal console components, a situation that can occur when
July 2026 • www. thepartsconnection. org • 9